Account & Security
How do I contact support?
Open Live chat on Help & Support for general guidance; sign in and request an agent for an account-specific ticket. Perpify Support replies in the same conversation.
On this page
Use the Support page or in-app support
Open Support for help with access, purchases, deposits, withdrawals or trading problems. Everyone can open Live chat from the public Support page; signed-in users can also open it from the workspace Support option. The chat can answer Help Center questions; request an agent for an account-specific issue or when the available guidance does not answer your question.
A successful agent handoff transfers the conversation into a support ticket for review. Perpify replies are identified as Perpify Support. Do not treat a general knowledge answer as confirmation that a payment has been credited or a private account action has completed.
What to include
- The issue and the step where it occurred.
- Account, purchase, deposit, payout or order reference as relevant.
- Exact visible error text and approximate event time.
- Symbol and quantity for trading issues.
- Transaction hash and public network/destination details for sent crypto.
These details help distinguish a failed read, a rejected order, an unconfirmed provider payment and a completed blockchain transfer.
What never to send
Do not share passwords, one-time codes, wallet seed phrases, private keys or session credentials. A screenshot should avoid exposing secrets or unrelated private information.
If you cannot sign in
Open Live chat on the public Support page for general guidance and use password recovery for sign-in problems. Human-agent tickets currently require sign-in; opening assistant chat does not bypass that requirement. No guaranteed agent response deadline is stated.
Before submitting duplicate requests
Check the existing payment, payout or ticket status once. Repeated transfers, duplicate accounts and repeated orders can make the original issue harder to resolve. Keep the reference for the first request and describe any later attempts clearly.
Related guidance
Read How do I fix an account access problem? and Why has my deposit not arrived?. See Support for the current product or workflow.