What happens if I use the wrong network?

Funds may be unrecoverable

Sending cryptocurrency on the wrong network, an unsupported network or to the wrong address can result in permanent loss. Contact support promptly with the transaction hash, but recovery is not guaranteed. Perpify cannot promise to reverse an on-chain transfer.

Asset and network are separate checks

The same asset name can exist on multiple networks. USDC on Solana is not interchangeable with USDC sent over Ethereum or another chain. For deposits or purchases, use the exact provider invoice instructions; for new payouts and withdrawals, the destination must support USDC on Solana.

1. Check the selected asset.
2. Check the named network.
3. Copy the current address from the correct invoice or request.
4. Check any required provider instructions and amount.
5. Verify the receiving service supports that asset/network pair before sending.

If already sent

Keep the transaction hash, sending network, asset, amount, time and intended invoice or purchase reference. Provide those public transaction details to support. If you used an exchange, it may also supply a withdrawal record.

Never provide wallet seed phrases, private keys, passwords or one-time security codes. Anyone asking for recovery words to retrieve a deposit is not a safe support workflow.

Avoid making the problem worse

Do not send another transfer to the same incorrect address in an attempt to trigger credit. Do not assume a canceled invoice proves the original transaction has been returned. A blockchain transfer and a payment provider's status are different records.

Until support reviews the transaction and destination, treat the outcome as uncertain. This article does not introduce a recovery service, fee or guaranteed reimbursement.

Related guidance

Read Why has my deposit not arrived? and How can I purchase an Instant Account?. See Contact support for the current product or workflow.