Payments & Deposits
Are Instant Account purchases refundable?
Instant and Evaluation purchases may be eligible for refund before any trade is placed. Once any trade is placed, they are non-refundable, subject to mandatory consumer rights and exceptional payment/service-error review.
On this page
Before trading begins
Instant Account and Evaluation Account purchases may be eligible for a refund if no trade has been placed on the purchased account. Perpify reviews trading activity, payment status and applicable legal requirements before confirming the outcome. Eligibility to request a review is not automatic approval.
Account issuance or activation alone does not necessarily mean trading has begun. The supplied policy uses placing a trade as the key point. If an order-history record is disputed or the meaning of an unfilled instruction affects your request, ask Support to review it rather than inventing a different threshold.
After any trade is placed
Once any trade has been placed, the purchased Instant or Evaluation Account is non-refundable under the supplied policy. A winning, losing or break-even result does not change this. The rule applies whether the account is active, breached, passed, failed or abandoned after trading begins.
Closing a trade or resetting an account does not restore refund eligibility. Mandatory consumer-protection rights still take precedence where they cannot legally be excluded.
Payment and service problems
Duplicate payments, confirmed processing errors, failure to deliver a purchased service and other exceptional circumstances may be reviewed. An expired, partial or unconfirmed payment does not automatically establish a refund of money the provider never received or confirmed. If funds were received but the account was not issued, Perpify reviews the issue under the applicable payment terms and law.
Wrong-network transfers may be unrecoverable. Do not send another payment in an attempt to unlock a refund or assume cancellation reverses a blockchain transaction.
Request a review through live chat
Open Help & Support, choose Live chat and request an agent. Provide the purchased plan or account reference, payment reference or transaction hash and a short explanation. The agent ticket currently requires sign-in. Never share passwords, codes, wallet recovery words or private keys.
If approved, provider procedures determine refund processing; wallet or payment-method arrival can depend on the provider. No separate guaranteed refund deadline is introduced here.
Own Capital is separate
Withdrawing eligible Own Capital deposited funds is not an account-purchase refund. Its real deposits remain separate from simulated PnL and use the relevant withdrawal workflow.
Read the Refund Policy before purchasing. For related guidance, see How can I purchase an Instant Account? and How quickly do I receive my account?.